Wishpond Marketing is a Vancouver-based SaaS company focused on helping small- and mid-sized businesses around the globe succeed in their digital growth strategies.
We’re looking for a person as fanatical about customer success as we are here at Wishpond. Someone willing to go the extra mile to ensure that our clients receive the information, support and access that they deserve.
Our customer success manager will help our clients transition into and navigate the world of Wishpond once they have signed up. The successful candidate will act as an advocate for Wishpond and as a liaison to the client to ensure a mutually beneficial relationship.
Core responsibilities include:
- Customer advocacy
- Client onboarding
- Regular health checks
- Renewals and upsells
- Account escalations
If you have experience providing world class client success support in a B2B and/or SaaS environment please submit your resume right away.
