Client Account Manager

· REMOTE, REMOTE
Employment Type Contractor

We are a fast-growing marketing company based out in Vancouver, Canada. To date, our platform has been used by over 200,000 users, and our website receives over 300,000 visitors a month. Wishpond is committed to offering products and services that make it easy for companies to grow their business.

The role of an Online Marketing Specialist/Project Manager at Wishpond is reflected in the following three key responsibilities:

  • Exceptional Account Management
  • Team Work
  • Online Marketing experience
  • Brand Ambassador to Wishpond

This is a work from home position and a great opportunity for the right candidate to join a dynamic growth team while learning the ins and outs of what it takes to scale a successful marketing company with an opportunity to grow. We are looking for a marketer with 3-5 years of experience, to join our team as an Online Marketing Specialist (Project Manager).

Key Responsibilities:

Exceptional Account Management:

  • Communicate timely and reliably with existing clients via phone and / or email on an ongoing basis to build strong and trusting relationships
  • Embrace a client-first mentality to foster, maintain, and strengthen long term relationships with existing clients
  • Ensure that clients are always using the ‘best’ Wishpond products or services for their current goals
  • Provide clients with timely updates and reports on project status and progress
  • Embrace a “Can-Do” attitude with focus on creativity and finding solutions
  • Implement marketing strategies

Team Work:

  • Proactively collaborate with team members to provide the best Wishpond experience possible for every client
  • Communicate clearly with team members and others and embrace a culture in which everyone helps each other
  • Coordinate with project stakeholders (strategist) in order to ensure planning and collaboration across the entire project lifecycle
  • Use Asana to monitor projects and tasks to ensure project quality and project completion
  • Obtain project approval before launch and sign - off for any new recommendations
  • Proactively collaborate with team members to provide the best Wishpond experience possible for every client

Becoming a Wishpond Brand Ambassador:

  • Become an expert - collaboration with the most effective tools for your job
  • Engaging with other experts within the industry and self educate
  • Feel empowered to produce incredible projects
  • Be able to communicate with clients in a professional manner
  • Taking the initiative to stay up-to-date with current trends in the digital marketing industry
  • Always sharing new ideas on how we can do things better and improve in-house processes

Education: Bachelor's Degree in Marketing, Business, or related field.

Skills:

  • Fluent in English
  • Highly adaptable
  • Creative thinker
  • Adwords/Facebook ads
  • Excellent communication and writing skills
  • Knowledge of marketing best practices
  • Works well independently and within a team
  • Effective time management
  • Great analytical and solving problem skills
  • Great attention to detail

Thank You

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  • Location
    REMOTE, REMOTE
  • Employment Type
    Contractor